Infrastructure Management (RIM)
Comprehensive infrastructure support services for your servers, networks, computers, and corporate IT devices.
Remote Infrastructure Management (RIM)
Constantly managing and monitoring your revenue-generating IT infrastructure requires an expert team. At KITSOFT, we give you the competitive advantage necessary to maximize your IT infrastructure and resources. Whether you need constant primary management or additional resources to supplement your staff, KITSOFT can provide the expertise necessary to manage and monitor your IT infrastructure. KITSOFT's Remote Infrastructure Management (RIM) is a unified framework for incident, change, and problem management for desktop, network, and telecom services. Currently, it centrally monitors more than 1000+ IT devices spread across the 5 countries.
Core RIM Offerings
Incident Management
Rapid identification, triage, and resolution of IT infrastructure disruptions to minimize operational downtime.
Change Management
Structured evaluation, approval workflows, and scheduled deployments minimizing risk during system upgrades.
Problem Management
Root-cause diagnostics and preventative fixes to eliminate recurring hardware and network bottlenecks.
IT Supplier Management
Coordination with telecom carriers, hardware vendors, and cloud providers for optimal SLA enforcement.
Asset Management
Lifecycle tracking, license governance, warranty audits, and configuration monitoring for all corporate devices.
Capacity & Demand Management
Predictive resource forecasting for server compute, storage pools, and network bandwidth scaling.
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